Privacy Notice
Last updated: 9 November 2026
Revision: IN-LEGAL-2026-11-09
Contents
1. Who we are and what this notice covers
Lawfly is software for advocates and small law firms in India: case and hearing management, documents, legal research and AI-assisted drafting. In India it is provided by LAWFLY AI TECHNOLOGIES PRIVATE LIMITED (CIN U69100AP2026PTC128650), a private limited company registered in India ("Lawfly", "we", "us").
This notice covers this website (lawfly.in, also served at lawfly.ai/in) and the Lawfly application at app.lawfly.in, on the web and on Android. It explains what we collect, why, who receives it, and how to contact us.
For anything about your information, including requests and complaints, write to support@lawfly.in. This mailbox is monitored.
Grievance Officer: Pranay Banka. Contact: support@lawfly.in.
2. Two kinds of information
Information about you as a Lawfly user. Your account, profile, sign-in, firm membership, billing, support messages and how you use Lawfly. Lawfly decides how this information is used, for the purposes listed in this notice.
Information you and your firm put into Lawfly about your legal matters (case data). Details of clients, parties, witnesses and other people that appear in your cases, notes, documents and uploads. Your firm, or you if you practise on your own, decides what is uploaded, why, and who in the firm can see it. Lawfly handles this information on the firm's behalf, only to provide, secure and support Lawfly, following the instructions given through your use of it. We do not use this information to train AI models.
Because a firm's cases belong to the firm's workspace, closing one lawyer's account does not delete the firm's cases, their document versions, signed records or other members' work.
3. What we collect
Please do not put client or case details into website forms or support messages unless we ask for them to resolve your request.
| Category | Examples | Where it comes from |
|---|---|---|
| Account and sign-in | Name, email address, mobile number, password sign-in or one-time codes, account status | You, and our sign-in provider |
| Professional profile | Details you add, such as Bar Council enrolment, chamber or firm, language preference | You |
| Firm and collaboration | Firm name, members and their roles, invitations sent by email, records of membership changes | You and your firm |
| Matter information | Cases, parties, clients, witnesses, hearing dates, notes, documents and scanned pages, including identity numbers such as Aadhaar or PAN when they appear in a document | You and your firm |
| eCourts information | Case numbers (CNR), search terms you enter, and case status, orders and cause lists returned from eCourts services | You, and our eCourts data provider |
| AI and research | Questions, instructions and the case context or documents you use with AI features; generated drafts, answers and summaries; saved versions; research conversations, attachments and remembered preferences | You, and AI features |
| Billing and usage | Plan, credits and their use, AI usage counts and estimated costs, orders, invoices and billing details such as GSTIN and address, and which version of the Terms you accepted when paying | You, and Lawfly |
| Technical and security | Device and browser details, IP address, sign-in and security events, error reports and service logs | Your device and our systems |
| Website enquiries | What you enter in forms on this website or send to the team from the assistant (listed below), and email you send to support@lawfly.in | You |
4. This website
This website collects only what you enter in its forms:
- Join the beta: your name, phone (WhatsApp) number and email.
- Demo request: your name, firm or chamber, phone number, email and city.
- Ask Lawfly chat: the options you choose, your phone number and email.
- Questions you send to the team from the Ask Lawfly assistant: your question, the email address to reply to, a phone number if you give one, and the menu options you chose before asking. The assistant gives scripted answers only; it is not a live support person.
- Contact form: your name, work email, firm (optional), what you are interested in, and your message.
- This website is hosted on Google's Firebase Hosting and loads its fonts from Google Fonts, so requests from your browser, including your IP address, reach Google's servers, which may be located outside India.
What you send through these forms goes to a small Lawfly service on Google Cloud, which sends it as an email to Lawfly's support mailbox, support@lawfly.in. This route does not save the enquiry in a Lawfly database, spreadsheet, queue or other Lawfly datastore. The support mailbox runs on Google Workspace and is the team's record of the enquiry, so Google Workspace processes each enquiry.
The email contains your name, your email address, your phone number if you gave one, your firm, city or role if you gave them, the text of your message or question and the options you selected, the page or source it came from, the time it was sent, and a technical reference number that lets us recognise a repeat of the same request.
If Google accepts the email, it is in the mailbox, even when your browser tells you it could not confirm that the message was sent. If sending fails before Google accepts the email, the Lawfly service has kept no copy and there is no Lawfly queue from which the team could recover the enquiry; this is why the form keeps what you typed and shows our email address. Like any Google Cloud service, the service has ordinary technical logs. Lawfly's own records of a request contain an outcome code and the reference number, not the content of your enquiry.
Enquiries submitted before the website moved to this email-only route were stored in a Lawfly database in Google Cloud's United States region (us-central1). Those records remain there, and this change does not delete them. They stay until they are deleted under a retention rule that we have not yet set.
If you write to support@lawfly.in directly from your own email app, your email, with your address, your message and anything you attach, is held in that same mailbox. Please do not attach client or case documents unless we ask.
We have not yet set how long website enquiries are kept in the support mailbox, or how long the earlier database records are kept.
5. How we use information
- To create and secure your account, verify your email and phone number, and let you sign in.
- To provide Lawfly to you and your firm: store your cases and documents, show them to the people you and your firm allow, fetch eCourts updates you ask for, and run the AI and research features you use.
- To keep generated work and your edits safe: drafts and their recent versions are saved so they can be recovered.
- To bill you and keep accounting and tax records, when paid plans apply to you.
- To answer support requests, privacy requests and complaints.
- To keep Lawfly secure and working: detect misuse, investigate errors and incidents, and meet legal obligations.
- To understand which features are used, in the limited way described under "Analytics" below.
6. AI features
When you use an AI feature, the text needed for that task — your question or instruction and the relevant case details or document text — is sent to an AI provider to produce the result. Generated text can be wrong or incomplete, including citations, and must be checked by an advocate before it is relied on.
Lawfly masks Aadhaar and PAN numbers in many, but not yet all, of the places where text is sent to the Gemini API. For example, a number you type into a research question can be sent as it is. Names and other case facts are not masked. Scanned pages sent for reading (OCR) are sent as they are. If you use "read aloud", the answer text is sent to Google Cloud Text-to-Speech as it is.
Lawfly does not use your information, or your clients' information, to train or improve AI models. What the AI provider may keep is explained in "Security and AI transparency" on this website.
7. Who receives information
Lawfly does not sell customer data. We share information only as follows:
| Recipient | Purpose | What they receive |
|---|---|---|
| Google Cloud | Hosting the application, database, file storage, logs and backups | All information held in Lawfly |
| Google Workspace (the support mailbox, support@lawfly.in) | Receiving and answering website enquiries and email sent to Lawfly support | Each website enquiry and assistant question as listed under "This website", and any email you send to the mailbox |
| Google Firebase | Sign-in, email and SMS verification, website and application hosting, application analytics | Account and sign-in details; technical data; analytics events |
| Google Gemini API | AI drafting, research, summaries, extraction and translation | The text needed for each AI task (identity numbers are masked in many, but not all, cases; see "AI features") |
| Google Document AI | Reading text from scanned documents (OCR) | The pages you upload for reading |
| Google Cloud Text-to-Speech | Reading research answers aloud, when you choose it | The answer text |
| eCourts data provider (eCourtsIndia partner API) | Fetching case status, orders and cause lists you ask for | Case numbers and search terms |
| Members of your firm | Collaboration | The firm's cases and documents, as your firm's settings allow |
| Authorities | Where the law requires | Only what a valid legal request requires |
No payment provider receives information at present, because paid plans cannot yet be bought in the application. Lawfly does not currently send error reports to an outside error-monitoring service. Where each provider processes information is described under "Where information is processed".
8. Where information is processed
Lawfly runs on Google Cloud. The application, its database, its automated database backups and the reading of scanned pages (OCR) run in Google Cloud's Mumbai region (asia-south1). Uploaded documents are stored in Google Cloud's Asia multi-region, which can include data centres outside India.
Some parts run in the United States (Google Cloud region us-central1), including for information from users in India: the Lawfly search service that handles case-law searches made from Research, and the database that holds website enquiries submitted before the email-only route. Copies of database exports made during a 2026 migration are also held in Google Cloud Storage in the United States.
Some providers, including the Gemini API and Google Cloud Text-to-Speech, do not let us choose where data is processed, and may process or temporarily store it outside India. Sign-in (Firebase Authentication) and website hosting are global Google services.
9. Analytics and cookies
This website: Google Analytics records page visits only if you choose "Accept analytics". You can change your choice at any time from "Analytics choices" in the footer.
The Lawfly application currently uses Google Analytics for Firebase to count screen views and a small set of feature events, linked to your Lawfly user identifier. A screen view includes the address of the screen, which can contain internal identifiers of records such as cases. The application stores sign-in and preference data in your browser or on your device so that it works.
The application does not yet offer a setting to switch analytics off.
10. How long we keep information
We keep your account information while your account is open, and your firm's matter information while the firm's workspace is open. For each generated draft document, Lawfly currently keeps the three most recent versions; when a newer version is saved, older ones are deleted.
When you delete a document, research conversation or remembered preference, it is removed from your view in the application. Some deleted items are still held in our systems, and copies remain in backups, until retention rules are set.
We have not yet set a fixed retention period for each kind of information. Today, automated daily database backups are kept for 7 to 15 days, with point-in-time recovery for the last 7 days; service logs are kept for 30 days; and the database export copies described under "Where information is processed" are kept until we set a rule for them.
11. Your choices and requests
- You can see and correct your profile in the application, and delete documents, research conversations and remembered preferences yourself.
- To ask what information we hold about you, to correct it, to close your account or to ask for deletion, write to support@lawfly.in. We will check that the request comes from you, or from someone authorised to act for you, before we act on it.
- If you are a client or another person named in a lawyer's case, please contact that lawyer or their firm first: they decide what is kept in their case files. If you write to us, we will pass your request to the firm concerned.
- Requests about a firm's cases are handled with the firm's authorised owner. A firm's cases are not deleted because one member leaves or closes their account.
- Complaints: write to support@lawfly.in, which is also how you reach our Grievance Officer, Pranay Banka. We acknowledge every complaint within 48 hours of receiving it and resolve it within one month of receiving it. We follow any shorter deadline required by applicable law.
12. Security
Cases are shared with the lawyer who owns them and, for firm cases, with the firm's members. Identity numbers are masked before AI processing only in part, as described above.
Information travels to and from Lawfly over encrypted (HTTPS) connections, and Google Cloud encrypts stored information by default. Database backups are described under "How long we keep information".
If you think your account or information has been misused, write to support@lawfly.in straight away.
13. Children
Lawfly is for advocates and their staff, who must be 18 or older. Case files may contain information about children when a lawyer's matter requires it.
14. Changes to this notice
Each version of this notice carries a revision number and a date. We will tell users of the application about material changes before they apply.
15. Contact
LAWFLY AI TECHNOLOGIES PRIVATE LIMITED (CIN U69100AP2026PTC128650). Support, privacy requests, complaints and security reports: support@lawfly.in.
